Frequently Asked Questions (FAQ)
Q: What materials are used in Cheri & Lumi jewellery?
A: Our jewellery is crafted using Gold Vermeil or Sterling Silver, ensuring both durability and hypoallergenic properties, free from nickel, lead, and cadmium. For more detailed information about the specific materials used in each piece, please refer to the product descriptions.
Q: How do I care for my jewellery to ensure its longevity?
A: To keep your Cheri & Lumi jewellery looking its best, store it in a cool, dry place and avoid exposure to harsh chemicals. Each order comes with a complimentary silver cleaning cloth, which can be used to gently clean and maintain your jewellery's shine over time.
Q: How long does shipping take?
A: Shipping times vary depending on your location. For detailed shipping information, please refer to the product descriptions.
Q: Do you offer international shipping?
A: Yes, we proudly offer international shipping at no additional cost, regardless of order size. Enjoy free shipping worldwide with no minimum spend, ensuring that everyone, everywhere, can enjoy our elegant and quality-crafted jewellery.
Q: Do you offer gift wrapping services?
A: While we do not offer separate gift wrapping services, every item arrives in a beautifully designed package that is perfect for gifting. Our elegant packaging ensures that each piece is ready to be presented as a thoughtful and stylish gift.
Q: How can I contact customer service?
A: Our customer service team is available to answer any questions you may have. You can reach us via email at hello@cheriandlumi.com or via WhatsApp at +65 8800 9304.